Our Contract With You
What our contract covers
Our contract with you covers the provision of our services to you, where we act as your agent with the authority to purchase and deliver products in accordance with your instructions on your behalf.
How we will accept your order for our services
- Once you choose an item just let us know and we will secure the piece and send you a payment link (for cards) or an invoice (bank payments).
- We require electronic signatures our associated T&Cs.
- Once you clear your payment, the seller is requested to have the item sent to our office.
- We will inspect the item and ensure that the item meets our criteria and correlated with its provided description.
- After inspection we will send the item to you. If it does not meet our criteria or is not according to the provided information, it will be sent back to the seller.
- In case of inspection failure, the buyer will then be refunded the total amount paid for the item.
- You must be at least 18 years old and legally capable of entering into binding contracts in order to purchase any product(s).
If we cannot accept your order for our services:
If we are unable to accept your order for our services, we will inform you of this in writing and will not charge you for the relevant product(s) or our services. This may be due to unforeseen circumstances or due to insufficient information being provided and/or logistical constraints.
When we will provide our services
We will begin our services the moment we accept your order. The estimated completion date for our services will be disclosed to you as part of the order process.
We are not responsible for delays outside our control
If services are delayed, we will intimate you as soon as possible. We will take relevant steps to minimize the extent of the delay. We will not accept any liability for delays beyond our control. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for our services and any products you have paid for but not received.
We may also suspend our services and the supply of the products in
If financial requirements are not furnished in the specified timeframe of14 days of us reminding you of your payment, we may suspend our services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending our services. We will not suspend our services where you dispute the unpaid invoice. We will not charge you for our services during the period for which they are suspended. As well as suspending our services we can also charge you interest on your overdue payments.
Price & Payment
Where to find the price for the product
The price of the product (which includes VAT) will be the price communicated to you (either by phone, email, via or web chat). We take all reasonable care to ensure that the price of the product advised to you is correct. However please refer to our applicable clauses as to what happens if we discover an error in the price of the product you order.
How we set our price
Our prices are set taking into consideration the product(s) approximate original price, its brand profile, its condition based on how it has been used and maintained, its fashion quotient and its current market demand. While we strive to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
The price of a product does not include delivery charges or any relevant import duties and taxes.
What happens if we got the price wrong
Despite best efforts, it may be the case that products are misquoted. In case the product’s current price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s current price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When to pay and how
We accept payment with all major card providers including American Express. Our services require advance payments.
We can charge interest on delayed payments
If payments are not furnished by the due date specified, we may charge interest to you on the overdue amount up to 4% a year above the base lending rate of the Bank of England. This interest shall occur on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You will be required to furnish the payment with interest amounts incorporated.
We accept all credit and debit cards in any currency of your choice, this is the most convenient and cost effective payment mode. Alternatively you can also pay via direct bank deposit at our local bank accounts in the UK, UAE and Pakistan.
Once you confirm your order we will send you a direct payment link, you can simply click on it and make your payment.
Failure to pay the charges
We reserve the right to immediately suspend or close any customer account if you fail to pay any charges due to us under our agreement.
Time of delivery
During the order process, we will intimate you when the products will be delivered to you. We will have the products delivered to you as soon as reasonably possible.
The period of delivery begins at the latest of the following moments:
- Date of the order confirmation.
- Date of fulfillment of all technical, commercial & financial requirements on behalf of the buyer.
- The date at which we received the total payment of the product(s).
- Origin of buyer & seller.
In the event that we, or our suppliers, are hindered through an act of God (force majeure), we are entitled to extend the delivery date by an appropriate period. The same shall apply in the event of government intervention, shortages of energy, strikes, lockouts, lack of means of transportation and other unforeseen supply problems etc, insofar as they are beyond our control. We shall inform relevant parties without delay and ensure that any inconvenience is kept to a minimum.
- Items shipping form the UK to international clients are as follows:
Rest of the World (DHL)
|SMALL /MEDIUM BAGS||£30||£35||£45 (£30 Courier + £15 Handling Fee)|
|LARGE BAGS||£35||£40||£49(£34 Courier + £15 Handling Fee)|
|WOMEN SHOES||£25||£30||£40 (£25 Courier+ £15 Handling Fee)|
|MEN SHOES||£25||£30||£49 (£34 Courier + £15 Handling Fee)|
|CLOTHING & ACCESSORIES||£15||£25||£30 (£15 Courier +£15 Handling Fee)|
* The above courier charges include Courier Fees, Duties & Handling Fees
- Delivery charges in Pakistan for items being sold in Pakistan are £5.
- Charges for Items shipping out of Pakistan to an International Buyer are £60 (including duties).
If you are not at home when the product is delivered
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery
If you do not collect the products from courier company as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may conclude the contract.
When you become responsible for the product
The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
When you own goods
You own the product once we have received payment in full.
Buyers must comply with all applicable laws and regulations of the country for which the products is being dispatched and for which they are destined. We will not be liable or responsible for a buyer breach of any applicable law.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available, inaccuracies or errors in product(s) or pricing information, or any defect regarding the quality of the product(s) or any questions related to authentication. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after you have made the bank transfer, the said amount will be reversed back to you through the same payment method as utilized by you.
We may end the contract if you breach it
We may end the contract at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make the required payment within 14 days of us reminding you that payment is due.
you do not, within a reasonable time of us asking, provide us with information that is necessary for us to provide the products including or you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
You can always end your contract with us.
Your rights when you end the contract will depend how we are performing and when you decide to end the contract.
You can end the contract if:
We have told you about an upcoming change to the product or these terms which you do not agree to; we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; there is a risk that supply of the products may be significantly delayed because of events outside our control; or You can end the contract before signing the contract and before making payment to us.
Returns & Exchanges
We do not accept items for Return or Exchange.
All sales at REHAUTE are deemed to be final.
Our rights to vary these terms
We may revise our terms from time to time.
Every time you place an order, the terms in force at that time will apply to any corresponding order.
We may terminate this agreement with immediate effect by notice in writing to you if
you fail to pay any amount due under this agreement, including any interest occurred, by the date due; or you are in breach of any term of this agreement.